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Course Overview
Train for BPO/Platform Trust & Safety roles. Learn policies, queues, tools, triage, escalation, QA, and compliance with realistic case work.
Tools Covered
Industry moderation consoles, ticketing/QA sheets, redaction tools.
Real-Time Projects
• Live queue simulation with SLAs & escalation notes
• Policy violation report for a campaign
• Calibration exercise to align accuracy thresholds
Certification & Career Support
• Content Moderation Specialist (Winborn)
• Job assistance for T&S Analyst/Moderator/QA roles
Outcomes / Roles
Trust & Safety Analyst, Moderator, Quality Auditor, Policy Ops.
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