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🌍 Course Description
The Technical Support Specialist Program is designed for students, freshers, and professionals who want to start a career in IT support and helpdesk roles. This program gives you practical, real-world training in computer basics, troubleshooting, operating systems, networking, ticketing tools, and communication skills. You’ll work on real-time support simulations and learn how to resolve issues just like in a corporate IT environment. At the end of the course, you’ll receive a Certification of Completion and job assistance for roles like IT Helpdesk, L1/L2 Technical Support, and Customer Support Specialist. You’ll also gain freelancing guidance to support clients online.
📝 Real-Time Projects
✔ Simulated Helpdesk Ticket Resolution (password reset, login issues, software install)
✔ Troubleshoot & resolve a network connectivity issue
✔ Configure Outlook Email for a client
✔ Handle a mock customer support call/chat
✔ Prepare a step-by-step troubleshooting guide as documentation.
🎓 Certification & Career Support
Program Benefits
High-Performance Laptop + Technical Kit
Hands-On Lab Sessions & Practical Troubleshooting Training
Corporate Assessments (AMCAT, SHL, Networking & Aptitude Tests)
IT & Networking Certifications (Windows, Networking Essentials, etc.)
Webinars on Cloud, Cybersecurity & Networking Trends
(L1 → L2 → System Admin → Network Engineer)
Freelancing Project Support for real-world practice
Direct Placement Assistance with top IT & BPO companies
Stipend During Training: ₹3,000
🚀 Why Enroll?
✅ Step into high-demand IT Helpdesk & Support roles
✅ Hands-on training with real-world troubleshooting
✅ Learn ticketing tools + remote support + customer handling
✅ Certification + Job Assistance + Freelancing Guidance
✅ Suitable for freshers, graduates & career switchers ⚡ This course is your gateway into IT support – whether you want a corporate job or to earn as a freelancer providing tech support globally.
🌟 Universal Benefits for All Programs
✅ Placement Assistance with Regular Drives
✅ Industry-Recognized Assessments (AMCAT, SHL, Versant, Aptitude, Networking)
✅ Professional Certifications
✅ Ongoing Mentorship & Career Guidance
✅ Soft-Skill & Communication Coaching
✅ Access to Webinars & Workshops
✅ Freelancing Project Opportunities
✅ Recognition Badges & Certificates
✅ Lifetime Alumni & Networking Community
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