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Technical / Networking Support Specialist - Hands -On- Program

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🌍 Course Description

 The Technical Support Specialist Program is designed for students, freshers, and professionals who want to start a career in IT support and helpdesk roles. This program gives you practical, real-world training in computer basics, troubleshooting, operating systems, networking, ticketing tools, and communication skills. You’ll work on real-time support simulations and learn how to resolve issues just like in a corporate IT environment. At the end of the course, you’ll receive a Certification of Completion and job assistance for roles like IT Helpdesk, L1/L2 Technical Support, and Customer Support Specialist. You’ll also gain freelancing guidance to support clients online.  

📝 Real-Time Projects

✔ Simulated Helpdesk Ticket Resolution (password reset, login issues, software install) 

✔ Troubleshoot & resolve a network connectivity issue

 ✔ Configure Outlook Email for a client

✔ Handle a mock customer support call/chat

✔ Prepare a step-by-step troubleshooting guide as documentation.   

🎓 Certification & Career Support

  • Technical Support Specialist Certification
  • Job Assistance – Resume, interview scheduling, placement guidance
  • Freelancing Support – Setup + client projects for online IT support.

 Program Benefits

High-Performance Laptop + Technical Kit

Hands-On Lab Sessions & Practical Troubleshooting Training

Corporate Assessments (AMCAT, SHL, Networking & Aptitude Tests)

IT & Networking Certifications (Windows, Networking Essentials, etc.)

Webinars on Cloud, Cybersecurity & Networking Trends

 (L1 → L2 → System Admin → Network Engineer)

Freelancing Project Support for real-world practice

Direct Placement Assistance with top IT & BPO companies

 Stipend During Training: ₹3,000

  🚀 Why Enroll?

✅ Step into high-demand IT Helpdesk & Support roles

✅ Hands-on training with real-world troubleshooting

✅ Learn ticketing tools + remote support + customer handling

✅ Certification + Job Assistance + Freelancing Guidance

✅ Suitable for freshers, graduates & career switchers   ⚡ This course is your gateway into IT support – whether you want a corporate job or to earn as a freelancer providing tech support globally.

🌟 Universal Benefits for All Programs

✅ Placement Assistance with Regular Drives
✅ Industry-Recognized Assessments (AMCAT, SHL, Versant, Aptitude, Networking)
✅ Professional Certifications
✅ Ongoing Mentorship & Career Guidance
✅ Soft-Skill & Communication Coaching
✅ Access to Webinars & Workshops
✅ Freelancing Project Opportunities
✅ Recognition Badges & Certificates
✅ Lifetime Alumni & Networking Community

What is a Technical Support Specialist?
A Technical Support Specialist helps users troubleshoot and resolve issues related to software, hardware, networks, and IT systems, ensuring smooth business operations.
What are the primary responsibilities of a Technical Support Specialist?
Answering user queries

. Diagnosing and resolving technical issues
. Installing and configuring systems
. Escalating complex problems to higher-level teams
. Maintaining documentation and reports
What skills are required to become a Technical Support Specialist?
Strong problem-solving, communication, patience, customer service, technical knowledge of operating systems, networking, and ticketing tools.
What technical knowledge is covered in the course?
1. Operating Systems (Windows, macOS, Linux basics)
2. Networking fundamentals (IP, DNS, VPN, LAN/WAN)
3. Hardware troubleshooting (PCs, laptops, peripherals)
4. Software & application support (MS Office, Outlook, etc.)
5. IT security basics (antivirus, firewalls, phishing awareness)
What is the difference between Level 1, Level 2, and Level 3 support?
L1: Basic troubleshooting and user assistance
L2: More advanced technical issues and system-level troubleshooting
L3: Specialist or vendor support for highly complex problems
What tools and software are commonly used by Technical Support Specialists?
Ticketing systems (Jira, ServiceNow, Zendesk), Remote Desktop tools (TeamViewer, AnyDesk), diagnostic tools (ping, tracert, Task Manager), and ITSM platforms.
How does the course prepare students for real-world scenarios?
Through case studies, simulations, role-plays, hands-on labs, and mock troubleshooting exercises.
What soft skills are emphasized in the course?
Communication with non-technical users
. Patience and empathy
. Time management
. Stress handling
. Team collaboration
How important is cybersecurity knowledge in technical support?
Very important—specialists need to identify phishing, malware, suspicious logins, and enforce safe practices like strong password policies.
What is the difference between onsite support and remote support?
. Onsite support: Technician physically visits to fix hardware/software.

. Remote support: Issues resolved via phone, chat, or remote desktop tools.
What’s the difference between technical support and customer support?
. Technical support focuses on troubleshooting technical issues.

. Customer support deals with general service, billing, and product inquiries.
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Course details
Duration 30 Days
Lectures 5
Level Beginner
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